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"Disappointing "

About: Good Hope Hospital

Went childrens A&e with 3 year old son with ear infection,pus is pouring out of ear,at 9 am,not a single doctor checked him, nurse took observation and send to bager clinic. When I asked why doctors cant check him they told they share doctors with adult A&e and doctors are busy.when that nurse said this 3 doctors were sitting there and my son only patient.they send me to bager clinic appointment was at 11.30, when I reached bager nurse was shocked see his ear, within 2 mts doctor came to our car and checked his ear and said ear drum perforated as came back with precription.consultation finished in 5 mts. Nurses and doctors need to understand how bad if they come with kids to A&e, just need to spare 5 mts to listen rather than checking phones.

Poor pratice, need to close children A&e if no doctors.

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Responses

Response from Good Hope Hospital 2 years ago
Good Hope Hospital
Submitted on 11/11/2021 at 11:34
Published on nhs.uk at 17:18


I am saddened to read your feedback, if you would like to discuss this further please do not hesitate to contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us and your feedback will be shared with the senior management team at Good Hope Hospital, A&E Department.

Kind regards, Patient Experience Team

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