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"So grateful for everyone's time and patience"

About: Queen Elizabeth University Hospital Glasgow / Ear, Nose & Throat (Ward 11b)

(as a service user),

I was recently admitted to 11B for an infected cyst on my neck. I was seen at the treatment room first by Kirstie. She was very friendly and approachable, I was very reassured. When I was seen by Miss Clark she advised that I would need to be admitted for IV Antibiotics and E+D of the infection. Miss Clark was exactly the kind of surgeon I needed, quick decision making with good follow up and a good sense of humour!

The surgery was the following day and it went very smoothly.

My wound has now healed, I was given a pack of wound management resources by Kirstie so I could keep my wound clean and dressed. This definitely helped to speed up the healing process and leave a nice, clean scar.

Every single nurse, HCA, porter, radiographer, and doctor that I came into contact with were amazing. The ward were clearly under pressure at times due to staffing but this did not hinder their caring nature. As a nurse myself, I felt very cared for (a little too much sometimes, I don't need you to change my bed for me! But us nurses are known to be the worst patients anyway haha).

I want to give a special shout out to all the nurses in 11B, Kirstie, Miss Clark and her Reg, all the theatre staff, and the radiographers who performed my CT.

It gives you amazing perspective when you're on the other side of care and I'm so grateful for everyone's time and patience.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 09/11/2021 at 14:58
Published on Care Opinion at 14:58


picture of Kevin Torbet

Dear Hai

Thank you for taking the time to leave such lovely feedback in regards to your experience of attending Ward 11B of the Queen Elizabeth University Hospital.

It was great to hear how your journey from the treatment room right through to receiving your surgery and then eventually being discharged went without a hitch. It was also comforting to hear how you felt cared for throughout and treatment you received was provided with compassion and a caring attitude by all the members of staff you came across.

I will be sure to pass on your comments to all the staff involved how I'm sure will be delighted to hear your recovering well.

Kind regards

Kevin

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