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Rude and uncaring

Story from nhs.uk

"Rude and uncaring "

About: Croydon University Hospital

I was admitted for the Coronavirus and I was 19 days in the Hospital.

They have shifted me between the wards due to my health got deteriorated.

Some of the staff I must say were ok some very uncaring, unprofessional and rude.

On my last day in the hospital, they have forcefully changed me from my room and took me to a different ward and open bay where there were old patients with special needs even though they knew I had severe anxiety.

I must say I had the worse ever experience in this hospital and I don't recommend at all being treated there.

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Responses

Response from Croydon University Hospital 2 years ago
Croydon University Hospital

Submitted on 30/11/2021 at 10:11
Published on nhs.uk at 19:16

Dear Mrs Maja Khavaja,

I am truly sorry to read of your experience in this matter. I can confirm that your concern has been received in the Patient Experience Team and has been shared with the service, if you would like the service to contact you directly in respects of this matter, please email the Patient Experience Team with additional personal information and we will be able to request that the service contact you directly with the aim for an agreed resolution.

CH-TR.PALS@nhs.net; please also advise if you would like to be on the list to share your story with CHS Integrated Quality Assurance Group for learning.

Kind Regards

Patient Experience Team

Croydon Health Services

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