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A good appointment

Posted By chrism12

"A good appointment"

About: North Devon District Hospital / Cardiology North Devon District Hospital / Outpatients

(as the patient),

Waiting Time

Waiting time


Team work

Team work


Reception

Reception


I went to outpatients then I had to walk all the way back to main door which I found a struggle with unable to breath. Then I had an ECG and a heart scan. Next I made my way back to outpatients and saw Angie.  She  explained every thing to me in words I could understand which no one has before.   I came out feeling a lot more confident about my health. Then I went for a chest x ray and blood test pick up my new prescription.  Then I went home feeling a lot more positive. Over all a very good appointment.

Finding your way

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Appointments


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Staff attitude


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Responses

Response from Poppy Brooks, Lead ACP Cardiac Support Services/heart failure/arrhythmia/cardiac rehab (Northern Services), Cardiology (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
We are preparing to make a change
Poppy Brooks
Lead ACP Cardiac Support Services/heart failure/arrhythmia/cardiac rehab (Northern Services), Cardiology (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 05/11/2021 at 17:22
Published on Care Opinion on 06/11/2021 at 15:31

Dear Chrism12,

Thank you so much for taking the time to share your experiences with us. It is so important for us to be able to evaluate our services via feedback from those who use them.

I am sorry to hear that walking between different areas of the hospital caused you to feel breathless. I will talk to my colleagues about whether there is anything we can do to reduce this issue for others in the future.

I am delighted to hear that you went home feeling more positive and reassured. I have already shared your feedback with Angie, who was incredibly pleased to read your lovely comments.

Very best wishes,

Poppy

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