"Paediatric admission"

My daughter was recently admitted to DGRI paediatric ward. We couldn’t fault the nursing care received and the effort they went to support us. However the medical team were the opposite, very limited information/communication, on taking bloods from my 3 year old who was distressed the medic said not to be silly in a very unfriendly manner. We then didn’t receive the diagnosis from the medics we got a phone call a week later from another service which was surprising given we hadn’t been informed of anything at point of discharge. Very disappointing! Better communication required from medics to support a good patient experience. We had 3 different encounters with different medics who all gave differing opinion/information which was upsetting and confusing. I work within NHS and didn’t feel our experience was representative of the good communication that should happen!