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Care Opinion

Great Care & Attention

Story from nhs.uk

"Great Care & Attention"

About: Penrith Hospital

I attended the Urgent Treatment Centre Penrith having damaged my forearm.

All the staff were attentive, caring and professional. The X-ray showed it was fractured and a temporary immobilisation (backslab) plastercast was applied. I am so grateful for the care and attention I received.

It is important these local centres remain open and available.

Harold Edwards

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Responses

Response from Alison Shaw-Daly, Patient Experience Facilitator, North Cumbria Integrated Care NHS Foundation Trust 2 years ago
Alison Shaw-Daly
Patient Experience Facilitator,
North Cumbria Integrated Care NHS Foundation Trust

Submitted on 29/10/2021 at 09:03
Published on Care Opinion at 09:03

Dear Harold,

I am so sorry that you damaged your arm, it must have been very uncomfortable but thank you for taking the time to write to us with such a positive review of your care at the Urgent Treatment Centre in Penrith.

I am pleased that you found the staff to be attentive, caring and professional.

I will pass your comments to the manager and the matron for the area as I am sure they will be delighted to share your feedback with the wider team.

I hope you are recovering well.

Best wishes for the future.

Regards,

Alison S-D

Patient Experience

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