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"A doctor who we can rely on and trust"

About: General practices in Greater Glasgow & Clyde

(as a service user),

My daughter's GP is Dr King in Paisley.  She has received an outstanding level of care from her GP and she has provided support to both my daughter and myself, as a carer, that is second to none.

She has seen my daughter face to face throughout the pandemic as my daughter has Autism and complex mental health problems.  At times she has gone above and beyond and spent over 30 mins at the appointment, to give her time to feel listened to and valued.  

When my daughter was at crisis, Dr King provided a high level of care and intervention that in my view, helped to save her life.  

She always shows compassion, care, kindness and makes my daughter feel listened to and reassured.  She always makes sure that she has understood everything discussed at the appointment and checks that she is ok as she leaves.  She takes a person centred approach in everything that she does and shows empathy, taking her Autism needs into consideration.

Dr King has been a constant in my daughter's care who we know we can rely on and trust.  She has never let my daughter down and always gives her hope and encouragement at times where everything feels as though it is falling apart.  We cant thank her enough.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 02/11/2021 at 13:16
Published on Care Opinion at 13:16


picture of Kevin Torbet

Dear Carer62

Thank you for taking the time to leave such lovely feedback in regards to the level of care and support you and your daughter have received at her GP Practice by Dr King in particular.

It was heart warming to see how you and your daughter hold Dr King in such high regard and how she has showed compassion, empathy and a caring nature throughout your daughters journey.

To enable me to pass on your comments to Dr King could you please provide me with the name of your daughters GP Practice and I will make sure she receives your feedback.

Kind regards

Kevin

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Update posted by Carer62 (a service user)

Hi Kevin - thank you for taking the time to read and respond to my story. The GP practice is Anchor Mill Medical Practice in Paisley. The staff are also very accommodating and understanding of my daughter's needs. They are always helpful and friendly. Overall, a great team.

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 04/11/2021 at 10:45
Published on Care Opinion at 10:45


picture of Kevin Torbet

Dear Carer62

Thank you for confirming the GP Practice as Anchor Mill Medical Practice in Paisley.

I will make sure the staff are made aware of your feedback.

Kind regards

Kevin

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