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"Nuclear Medicine Dept, Glasgow Royal Infirmary."

About: Glasgow Royal Infirmary / Imaging

(as the patient),

I wanted to thank all the staff of the Nuclear Medicine Dept for looking after me this week.

Unfortunately I've had bad experiences from another NHS Lanarkshire Hospital.

The staff were supportive, professional and listened to how I was feeling.

One of the nurses took me aside into a private room for a chat  as she was concerned for my wellbeing and wanted  to make sure I was ok. The nurse  went above and beyond and offered to see what additional support she could refer me on to  as  I was struggling being back in a hospital enviroment  and wasn't having a particually  good time . 

For the first time I felt I wasn't  a number or a name on a list .I felt I like I was a treated like a person.  

 I cant remember the nurses name but I'm eternally grateful to her for taking the time and acknowledging that I was struggling. She'll never know how much of  a difference it made to me that day.   

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 03/11/2021 at 12:02
Published on Care Opinion at 12:02


picture of Nicole McInally

Dear JustMe1

Thanks for sharing your story on Care Opinion about the Nuclear Medicine Team.

It’s great to read that the staff were supportive, professional and listened to how you were feeling. Our staff know that coming into hospital can be a worrying and anxious time, so it is reassuring to hear that one of our nurses recognised that you were struggling and took the time to check that you were ok.

I will ensure that your post is shared with the Team and I’m sure they will appreciate such positive feedback.

Take Care

Nicole

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