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Wait times on phone

Story from nhs.uk

"Wait times on phone"

About: Purfleet Care Centre

I waited over last two days over two and a half hours to cancel an appt got cut off both times. How can we free up appts if we can not cancel?

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Responses

Response from Purfleet Care Centre 2 years ago
Purfleet Care Centre

Submitted on 16/12/2021 at 13:58
Published on nhs.uk at 19:07

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comments on to the service manager, particularly the issues you have raised around the telephone system and if you would like the service to contact you to discuss these concerns please contact the Customer Experience Team at customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback. HCRG Care Group Customer Experience Team.

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