This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Trip to A&E with my daughter"

About: Altnagelvin Area Hospital / Emergency department

(as a relative),

My daughter has special needs. She is non verbal. This makes knowing what is wrong with her difficult. She gets really upset around people she doesn’t know & strange places. She had fallen & hurt her knee. I took her to Altnagelvin A&E on Saturday morning in late October. We were seen quickly by Kieran. He was very kind & patient with us. My daughter was extremely upset & lay down on the floor. Kieran was so good & gently helped me lift her on to the bed. The radiographer was very kind to us & good with my daughter. She moved the bed instead of moving her. Another member of staff came to help plaster her leg who was also lovely. Kieran went above and beyond by coming out to my car with me to make sure my daughter could be safely lifted in to the car. I was so grateful for their kindness to me at a very stressful time. Too many times people complain & tell the bad bits so I wanted to give credit where credit was due

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 2 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 01/11/2021 at 16:47
Published on Care Opinion at 16:47


picture of Vi Gray

Hello Heart racing

Thank you for taking the time to share you and your daughter's experience of attending the Emergency Department Altnagelvin. I hope she is feeling better. The feedback has been shared with the departmental manager andKieran who appreciated your kind words.

Best wishes

Vi Gray

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k