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"Patient centred compassionate care"

About: Queen Elizabeth University Hospital Glasgow / Breathing and lung problems (Respiratory Wards 7a, 7b, 7c & 7d)

(as a service user),

My dad was admitted to Ward 7c at QEUH knowing he was terminally ill and that there was little more that could be done for him. He was in the ward for 3 weeks in total, but it was the last 2 weeks in which it became apparent his condition was significantly worsening and that palliative care was the most that could be provided. 

I would like to thank Dr Anderson and his team for being open and honest with my Dad and our family but also being caring and compassionate. There was never any pressure to leave the ward which is ultimately where he felt safe. Although all options where discussed with us.

The Palliative Care Team under Lesa were also very supportive.

In particular I would like to thank the nursing team, auxiliaries and domestic staff for looking after my dad, mum and I during our time on the ward. Some names we recall are Jerri, Louise, Bernie, Kimberley, Sojan, Jesus and James the Domestic. Although there were others.

We know times have been difficult for the NHS but we were not aware of this on Ward 7c as staff were attentive and supportive.

Many thanks to you all.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 28/10/2021 at 13:33
Published on Care Opinion at 13:33


picture of Kevin Torbet

Dear LD1911

Thank you for taking the time to leave such lovely feedback in regards to you and your family's experience of using Ward 7C of the Queen Elizabeth University Hospital.

Firstly I would like to offer my sincere condolences for the loss of your father in this difficult time for you and the family.

It was heart warming to read of your experience of the ward staff and how the staff made your dad's final days comfortable showing compassion and support throughout.

I will be sure to pass on your comments to Dr Anderson and his team including Jerri, Louise, Bernie, Kimberley, Sojan, Jesus, and James the Domestic who I'm sure will be touched to hear how they were able to make a difference.

I will also share this with the Palliative Care team.

Thanks again for sharing your experience it's very much appreciated

Please take care

Kind regards

Kevin

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