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"Superb standards of treatment and care"

About: Shepton Mallet NHS Treatment Centre

I had my first knee replacement at the end of May 2021 and the second at the start of September 2021 and on both occasions I received excellent treatment and care from all members of staff. The standards at this hospital are exceptional. The surgical team kept me informed of the procedures I would experience during the operation and the likely outcomes following surgery. Having the two total knee replacements replacements within 3 months, I was a little concerned about the recovery period, but am delighted with the outcomes, although I do appreciate it will be some time before I fully recover from the operations. The nursing staff allocated to me were exceptional and could not do enough, you would think that you were in a private ward, rather than an NHS patient. Meals were all of a very high standard, unlike some comments you read about other establishments. Communications both before and after the operations were also excellent. I have no hesitation in throughly recommending anyone to choose this hospital for similar treatments.

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Responses

Response from Shepton Mallet NHS Treatment Centre 2 years ago
Shepton Mallet NHS Treatment Centre
Submitted on 17/12/2021 at 16:50
Published on nhs.uk at 22:16


Dear Reginald,

Thank you so much for your amazing review. I must apologise for the delayed response, the system has been updated for responses and I had some problems sorting out my login-but all fixed now!

I will most certainly feedback your exceptional feedback to all the teams they will be so pleased with your feedback. Kind regards Jenny Apted -Quality and Governance Manager

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