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Receptionits take rudeness to the extream

Story from nhs.uk

"Receptionits take rudeness to the extream"

About: The Willerby Surgery

have an elderly mum the one thing i dread above everything else i do for her is ringing her GP surgery. you can never get thorough and when you do the reception team are rude and quite arrogant

i fear very much that at times i let my mum suffer as i dread calling her GP surgery so much

something needs to change there so badly people will suffer rather than contact them

i my self a practitioner would be horrified if one of my patients or there representative was treated in this way

Some higher body needs to take control

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Responses

Response from The Willerby Surgery 2 years ago
The Willerby Surgery

Submitted on 25/10/2021 at 09:42
Published on nhs.uk at 13:11

Dear patient representative

Thank you for your feedback

I am sorry that you feel we have failed with the level of service you receive when calling the practice.

As a practice we are attempting to manage patient demand as best as we can reasonably do.

Currently the demand for any healthcare appointment is at an all time high. Recently, many patients wanted to protect the NHS by not attending for a new condition, or it could have been that many hospital departments did not see any patients for numerous months or it may be for a number of any other reasons, but now, we are seeing those patients whose conditions have worsened and as such they now need more NHS resources. This will not be a quick fix, but we are working extremely hard to try and help you.

I am sorry that you are not happy with aspects of our service and I would welcome the opportunity to speak to you directly and allow me to investigate your feedback further . We are here to help and want to continue to do so in these exceptionally busy times

Thank you.

Mandy Edwards , Manager

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