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Waiting far too long

Story from nhs.uk

"Waiting far too long"

About: Poole Hospital

I was bought in by ambulance with chest pains and high blood pressure arrived at 1030 pm at 5.15 am discharged myself I had not even been checked or seen by a doctor I was told at 5 there were still 7 more people Infront of me in Nearly 7 hours I had 3 sets of obs and blood taken over a hour after I arrived disgraceful I'm told there were only 3 doctors on but I counted more sat at a desk chatting about a 2 week holiday and a 3000 word essay they talked others joined in its no wonder the NHS is in crisis and the AAndE being moved to Bournemouth as soon as I knew the ambulance was taking me to Poole I knew I'd breach waiting times very very poor service and in that time I was given 1 cup of water please don't write a reply giving an excuse that it was very busy that night or use vivid as an excuse it's been like it for years look at the stats

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Responses

Response from Patient Engagement Liaison, University Hospitals Dorset NHS Foundation Trust 2 years ago
University Hospitals Dorset NHS Foundation Trust

Submitted on 03/11/2021 at 09:32
Published on Care Opinion at 09:32

Dear Anonymous

Thank you for your feedback and we are sorry your experience wasn’t positive.

Patients are triaged and appropriate investigations instigated prior to patients being assessed by a clinician, this is so that life threatening illnesses are prioritised by the team. I am sorry that you had to wait so long and that you felt the need to take your own discharge.

During October the average waiting time to see a clinician was 126 minutes and a wait of 7 hours would have been an exception.

We have shared your comments with the ED Team who have asked me to say they are sorry that you feel you had a poor experience while visiting Poole Emergency Department but also reminded me that all EDs nationally are under extreme pressure, while making sure patients, particularly overnight, are seen in order of clinical priority.

It would be difficult to give a more details about your personal waiting time or experience without further details about yourself. If you would like to enquire further then please contact our Patient Advice and Liaison Service on 0300 019 8499 or patientexperienceteam@uhd.nhs.uk who can take your details and look into it for you.

Regards

Patient Experience Team

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