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Care Opinion

Telephone appointment was a complete waste

Story from nhs.uk

"Telephone appointment was a complete waste"

About: Leigh Family Practice

I had covid 3 weeks ago & my breathing is still not right so I completed an online form requesting a lung X-ray to see if any damage has been done to my lungs.

I received a telephone appointment yesterday & the doctor simply said “if I gave every breathless covid patient a lung X-ray they’d be over-run”.

I have asthma & wasn’t even asked to be seen. He didn’t even ask how my asthma was which is there in my medical records, let alone ask for me to come in so he could listen to my lungs.

Simply said to ring back in 2 weeks.

I’ve never felt such little care from a clinician before.

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Responses

Response from Leigh Family Practice 2 years ago
Leigh Family Practice

Submitted on 20/10/2021 at 17:01
Published on nhs.uk on 21/10/2021 at 13:28

Dear Patient

We are sorry to hear your recent experience has not been a positive one. Our Management team will arrange to contact you to discuss this matter further. Alternatively, please do not hesitate to contact the surgery on 01942 481830 to discuss further with our management team.

Many Thanks

Management - Leigh Family Practice

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