"Still cannot get an appointment"

My 3 year old son, had a bad chest and cough, not Covid, for 2 weeks now. Two weeks ago I was sent a message telling me he needs a flu vaccine (he was premature and acquired double pneumonia during emergency section which damaged his lungs). After daily attempts, spending hours on the phone, I cannot get an appointment for the flu vaccine or to assess if he needs antibiotics for his persistent cough, congestion, gunged up eyes and green snot! Call-back system has called me back twice, then immediately ended the call. Presume the call back at 19 minutes is to meet their statement of a call back within 20 minutes. The cut off is because they have nobody to talk with you. We are not supposed to visit the surgery without a prior appointment. I have no faith in them at all now. No response to complaints/requests. Probably don't even read these reviews. So much for 'Putting patients at the centre of what we do.' Having just read Ossett Surgery's 'Your Rights and Responsibilities' if I wasn't so upset I would think it was a joke! We have no Rights and Responsibilities, they all relate to an actual interaction with some sort of medical practitioner! They never read these reviews either. At least it has let of a little steam. Start again tomorrow, or A&E tomorrow afternoon!