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Lack of care from adult diabetic consultants

Posted By Larril1711

"Lack of care from adult diabetic consultants"

About: Enhanced Care / Community Diabetes Services

(as the patient),

Adult Diabetes clinic - consultants seemed non existent in lock down.  Had to beg to be seen as I was having major problems with my control.  After many many phone calls I finally received a face to face appointment in dungannon.   Felt consultant totally dismissed my issues with regards to the struggles  I was having.  

Now a year later my problem still exists with no hope of either a follow up phone call or a further appointment.   On the plus side the team of diabetic nurses have been very efficient and understanding of my problems and have helped me along the way.  If only the consultant was as attentive.  

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Responses

Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 2 years ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust

Submitted on 26/10/2021 at 12:23
Published on Care Opinion at 12:23

picture of Christine Armstrong

Dear Larril1711 - thank you so much for providing this feedback, I am sorry to read of the difficulties you have had during the past year.

I will share your story with the relevant staff and we will provide a further response in due course

Meantime if you want to get in touch with me by email, I will try to look into this for you. My email address is:

Christine.Armstrong@southerntrust.hscni.net

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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Response from Louise Devlin, Interim AD, Gastroenterology, Rheumatology and Neurology, Southern Health and Social Care Trust 2 years ago
Louise Devlin
Interim AD, Gastroenterology, Rheumatology and Neurology,
Southern Health and Social Care Trust

Submitted on 02/11/2021 at 08:35
Published on Care Opinion at 08:35

Dear Larril1711

Thank you for your feedback. During lockdown the hospital had to cancel all outpatient face to face clinics. This was for 2 reasons. One was to reduce footfall onto the hospital site where Covid 19 inpatients were being nursed - to ensure the safety of both patients and staff from a virus which was extremely contagious. The second reason was that the Diabetic Consultants had to be re-deployed to help on the Wards because of the number and clinical needs of the Covid 19 patients. This situation was not ideal however the decision was taken at Trust level and indeed similar process was undertaken in other hospitals in the Region.

I am sorry that you did not feel you received appropriate attention at your consultant appointment in Dungannon however thank you for your positive comments about the Diabetic Nursing team.

I wish you well

Louise Devlin

Head of Service

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