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Care Opinion

Haven’t received my telephone appointment

Posted By Salck73

"Haven’t received my telephone appointment"

About: Hywel Dda University Health Board

(as a service user),

I made an online appointment at 7am and you can only make appointments on the day. I haven’t received a call and I’m in a lot of pain and needed an asthma inhaler. Every time I phone the doctors, it’s line busy or I’m waiting half an hour on the phone and receive no help whatsoever. At the moment I have no faith in my local doctors 

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Responses

Response from Jeff Bowen, Head of Patient Experience, Hywel Dda University Health Board 2 years ago
Jeff Bowen
Head of Patient Experience,
Hywel Dda University Health Board

Submitted on 19/10/2021 at 15:49
Published on Care Opinion on 20/10/2021 at 09:58

We are so sorry to hear about your experience and apologise for any concern and distress caused. If you are still waiting for a call or if you have any ongoing concerns, please call our Patient Support Team on 0300 0200 159 who will be pleased to assist you or if you prefer email us at hdhb.patientsupportservices@wales.nhs.uk. If you are completely out of a required medication, your local Pharmacy should be able to issue you an emergency supply.

Thank you for taking the time to provide us with this feedback. We really value all the feedback we receive as it helps us to improve the services we provide.

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