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"Comforting staff at Neonatal"

About: Craigavon Area Hospital / Neonatal Unit

(as a parent/guardian),

Our baby boy arrived early at 34 weeks at craigavon area hospital after I went into preterm labour. He was transferred to craigavon neo natal unit shortly after due to breathing issues.

From the moment our son was moved there the staff were amazing in the outstanding and professional care the provided to him. They not only provided medical care to our son but they all treated him like he was their own child.

The staff supported us as parents through a very traumatic and distressing time and put our minds at ease.

Each and everyone of the staff went out of their way to ensure we were well informed and included in our sons care and working alongside them in partnership.

The beautifully thought up message boards were a comfort to get each morning and such a fantastic idea to give insight into how your child was getting on.

The staff were eager to ease any anxieties and were happy to take calls and allow us to be with our son throughout his time there.

The staff in neo natal are all amazing at their jobs and you can see with each and everyone of them that it is much more than a job for them. Thank you for taking care of our son and us! We are forever grateful for the care, compassion and kindness you have shown to us over the last couple of weeks and we know you all were as delighted as us to get our baby ready for home.

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Responses

Response from Seanna McKerr, Staff Nurse, Neonatal Unit, Craigavon Area Hospital, Southern Health and Social Care Trust 2 years ago
Seanna McKerr
Staff Nurse, Neonatal Unit, Craigavon Area Hospital,
Southern Health and Social Care Trust
Submitted on 15/10/2021 at 17:23
Published on Care Opinion on 18/10/2021 at 09:01


picture of Seanna McKerr

Hello,

We are delighted as a team to receive such lovely feedback regarding your time spent in Neonatal. Thank you!!

It is great to hear how staff cared so well for your baby boy displaying great qualities and as if he was their own. We hope this made a worrying time a little bit better. The message boards are a recent introduction to Neonatal and are a valued part of family integrated care. We are glad you liked them as much as we do.

We hope you are enjoying spending time with your precious baby and family at home and we wish you well for future:)

Seanna

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