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CBT therapy session

Posted By Lulu22

"CBT therapy session"

About: Hounslow IAPT

(as the patient),

I had my first CBT session yesterday, Wednesday, and have to say that I felt like nothing more than a text book case. I felt the therapist could not have been less interested in me or my story, I also felt I was spoken to like a child, about the therapists expectations, rather than my own. Just one more tick on their sheet. Shocking

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Responses

Response from Paul Gibbs, Patient Experience Lead, West London NHS Trust 2 years ago
Paul Gibbs
Patient Experience Lead,
West London NHS Trust

Submitted on 29/10/2021 at 17:18
Published on Care Opinion at 17:18

Dear Lulu22,

I want to apologise that you did not have a good experience of our service. I want to acknowledge the courage it can take to reach out for support during what is a difficult time. We take all complaints very seriously, and would therefore like to investigate your complaint to see if we can find a more suitable therapy or therapist for you, that is able to meet your needs. We would also like to hear more about the concerns that you raised in order to give constructive feedback to our therapist about their performance. We want to be able to learn from feedback and to ensure that our service users are offered the best possible care and support. Please call on 0300 123 0739 or email on houccg.hounslowiapt@nhs.net with your name and best contact number and times and a senior member of the team will be in touch. Please note that our offices are open Mon-Fri, 9-5pm.

I look forward to hearing from you,

Kind regards

Lena Paul

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