This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Unfriendly"

About: Fusehill Medical Practice

I'd thought the website was "unfriendly". When I tried to send a message this last Monday I couldn't even find out how to do that because they've made the website even more unfriendly. I hadn't thought that was possible. I then tried phoning. After holding on for ages I gave up. I then decided to type a message out, print it, and hand deliver. When I arrived on Monday afternoon the waiting room was empty. I rang the bell "once" as requested. Waited with no signs of anyone appearing so left the message on the desk.

Now, today, Wednesday mid-afternoon, I'm still waiting for a response.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Fusehill Medical Practice 2 years ago
Fusehill Medical Practice
Submitted on 14/03/2022 at 13:56
Published on nhs.uk at 18:37


Dear Patient

Many thanks for your feedback. We are sorry that your experience with the practice has not been a positive one.

I will share you review with the wider team to allow us to learn from patient feedback and experience.

Kind Regards

Danielle Dixon

Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k