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Fortress Victoria Medical Centre

Story from nhs.uk

"Fortress Victoria Medical Centre"

About: Green Street Clinic

Paying for a service that cannot be reasonably accessed. I work at a school and the Doctors who have school age children expect their children to welcomed at school and yet they hide hemselves away from their patients, busy phone lines, software systems and other IT separation programmes. Face to face please. Not much to ask.

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Responses

Response from Green Street Clinic 2 years ago
Green Street Clinic

Submitted on 27/01/2022 at 17:50
Published on nhs.uk on 28/01/2022 at 08:43

Dear Patient

thank you for taking the time to give feedback. We value all comments from patients to help us review and improve our service. We are sorry to hear you feel this way. We have taken steps to improve the wait times on the telephones and continue to monitor this closely. Appointments can be booked online via the NHS app, by telephone or in person by visiting the Practice. Please be assured that patients are seen face to face if clinically necessary. We do hope we have been able to answer your concerns. If you would like to discuss further please contact us at admin.vmc@nhs.net

kind regards

Heart of Office Manager

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