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Not good.

Story from nhs.uk

"Not good. "

About: Clover City Practice

From NHS number: 438 842 1715

Imagine receiving a text saying:

"We note from your records that you are a smoker and would like to make you aware of the free NHS stop smoking service"

Doesn't seem like a big deal. But it is, considering I keep telling every GP I've seen that I do not smoke anymore.

It's been 4 years since I stopped, and stopping is really important to my recovery history. I asked that it was noted on my medical records, but clearly it wasn't. Now I'm wondering what else has been omitted from conversations with my GP (different GP every time I go).

Also, I've been trying to get a hold of an email address so that I can email a letter, to no avail. I need a document adding to my medical records.

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Responses

Response from Clover City Practice 2 years ago
Clover City Practice

Submitted on 18/11/2021 at 11:23
Published on nhs.uk at 16:20

Good Morning

Thank you for providing this feedback, part of our recall system is to help patients with stopping smoking, if they would like to. I am sorry if you have received this message in error, if you would like to contact the practice and provide your details, we will be able to check your record and make any appropriate amendments. If you want to send your information to SHECCG.Clovergroup@nhs.net we will be able to upload the letter on to your medical record.

Kind regards

Kiz Haigh

Head of Primary Care

Clover Group | Primary Care Sheffield

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