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"Lack of communication"

About: Crosshouse Hospital / Cardiology

(as a service user),

I had a heart scan at the end of June.  I finally received communication from the consultant in the form of a letter in the middle of August approximately 7 weeks after the test.  It stated briefly that the heart scan was fine but the sonographer had noted a probable cyst on my liver and I would receive an appointment for an abdominal ultrasound.  The scan took place the middle of September and I was told the results would be with the consultant in around 2 weeks.  Today almost 4 weeks after the test I contacted their secretary to be told that they had written to my GP but not included me in the letter so I needed to contact my GP.

As you can imagine at the moment given the pressure GP surgeries are under this is not an easy task.  I finally spoke to a receptionist who informed me that they have not yet received the letter but if the doctor needed to discuss it with me they would be in touch.

My complaint in all of this is that at no point has anyone actually spoken to me, the patient, at any point, about the implications of this cyst if that's what it is.  At best I may get to speak to the GP if they deem it necessary.

Having had cancer 3 years ago which is now thankfully in remission I still experience high levels of anxiety around my health and this has left me feeling very vulnerable.

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Responses

Response from Linda Russell, Business Manager, Management Offices, Crosshouse Hospital, NHS Ayrshire & Arran 2 years ago
Linda Russell
Business Manager, Management Offices, Crosshouse Hospital,
NHS Ayrshire & Arran
Submitted on 20/10/2021 at 08:40
Published on Care Opinion at 08:40


Thank you for sharing your feedback, I can only imagine how worrying a time the last few weeks must have been for you and can appreciate that the delays and lack of information have compounded the situation.

We would welcome the opportunity to investigate your concerns further and if you feel that would be helpful, please contact me on 01563 826210 or by email, linda.russell7@aapct.scot.nhs.uk.

With best wishes,

Linda

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