This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Excellent service

Posted By ScottW

"Excellent service"

About: Forth Valley Royal Hospital / Accident & emergency

(as the patient),

I was taken into forth valley by ambulance due to a call that originated from 111. The staff at the call centre were excellent, keeping me calm even though I hadn't expected to go into hospital as an outcome of the call. The ambulance staff made me feel relaxed even though I was worried. all 3 of them are a great asset to the NHS. After arriving at the accident and emergency dept I was surprised how busy the ward was. I was there for 6 hours being monitored and treated and I would like to thank you from the bottom of my heart for doing such an outstanding job. All staff were so kind and rushed of their feet. This dept should be praised for showing exceptional patient care during these stressful times.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Donna Clark, Clinical Manager, Medical, FVRH 2 years ago
Donna Clark
Clinical Manager, Medical,
FVRH

Submitted on 12/10/2021 at 13:24
Published on Care Opinion at 13:24

Dear ScottW

I sincerely hope you are feeling better and would like to thank you for taking time to give us this lovely feedback. It is always good to hear from our patients to relay their experience whilst in our care. I will ensure and share your kind words with the Staff of the Emergency Department.

Thank you once again

Donna Clark

Operational Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k