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In the best hands

Posted By Elizabeth123

"In the best hands"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Paediatrics

(as a service user),

My daughter has been admitted to North Devon hospital via a and e twice in the past couple of months. Both times I was impressed with her level of care. I would like to thank all the staff we encountered in both departments. The nurses and doctors are wonderfully efficient. I was so thoroughly impressed with them all. It makes me feel less anxious to know if we have to go again, that we will receive the best care. Thank you!

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Responses

Response from Keeley Cooper, Service Manager for General Surgery & Urology (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Keeley Cooper
Service Manager for General Surgery & Urology (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 12/10/2021 at 11:41
Published on Care Opinion at 11:41

Thank you for taking the time to provide feedback.

Although I am sorry to hear that you have had to use our services, I am very happy to hear that you received excellent care. I am pleased to hear that this has put you at ease should you need to use our services again. I will ensure that your kind words are fed back to the team.

I hope your daughter is recovering well.

Thank you

Keeley

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Response from Margaret Luckie, Clinical Educator for Paediatrics and Neonates, Caroline Thorpe Ward, Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Margaret Luckie
Clinical Educator for Paediatrics and Neonates, Caroline Thorpe Ward,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 20/10/2021 at 17:12
Published on Care Opinion on 21/10/2021 at 11:32

Thank you and forgive my delayed response.

I am sorry to hear that you have required our service twice in recent times with your daughter. I hope she is well on the road to recovery.

It is so good to hear you received "the best care " and if there is another visit you have confidence in our level of care. I appreciate you taking the time to give such positive feedback, staff in both departments will be pleased to hear they have helped to reduce some of the stress of a hospital experience especially with a child.

Thank you once again,

Margaret

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