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Excellent Service

Story from nhs.uk

"Excellent Service"

About: Pinderfields General Hospital

My husband and I visit the Eye Centre on a regular basis - it is his eyes which are being treated but I'm the wheelchair pusher! He has been there over a period of time and been treated by a number of people. He and I are very impressed by the kindness, dedication and expertise of all staff. The procedures are explained in non-medical terms so he can understand what is happening. We have very seldom experienced long waiting times - any justified delay has been within reason and has been explained.

We would like to thank all the staff involved.

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Responses

Response from Pinderfields General Hospital 2 years ago
Pinderfields General Hospital

Submitted on 08/10/2021 at 08:43
Published on nhs.uk at 11:13

Thank you for taking the time to post your comments regarding you and your husband's recent experience to our Eye Centre.

It is so lovely to read of your positive experience and that you are "impressed" with the staff who work in the centre. I am pleased that you feel that both you and your husband have been treated with kindness and the communication has been excellent.

I will pass on your lovely feedback with the team as I know how much they will appreciate your kind comments.

Thank you again.

Kind regards

Clare Blackburn

(Head of Patient Experience)

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