My 76 year old mother spent 4 hours today being assessed by a team including a physio, nurse, doctor and consultant.
After all the tests and looking at results from scans, they were able to give her a diagnosis and offer further referral and advice.
My mother who 3 weeks previously, following a vasovagal episode, had a horrendous experience in the a&e department of the same hospital Daisy Hill and who was reluctant to ever go back, had a very positive experience today in OPAU.
She was given tea and a snack mid morning and given a lovely meal as she was there from 10.30am-2.30pm. From the receptionist Chloe who reassured my mother on the phone prior to the appointment and brought us in straight away on arrival to the physio Edel, nurse Joanne, Doctor Lisa and consultant Gerry Sloan, they were extremely patient and caring and took the time to get to the bottom of what was causing my mother to feel so unwell. She was so appreciative and thanked each of them for their kindness. I think they have restored her faith in the health service.
This is the quality of service that should be available to all older persons, regardless of what department they go to.
While the a&e experience caused her to have post trauma for days afterwards, today's experience answered all her questions and alleviated all her fears and anxiety.
Great team work by all in the OPAU and a big thank you from me and my mother!
"My mother's visit to the Older Persons Assessment Unit/RAC,"
Posted by caronewry (as ),
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