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A good consultation and friendly staff

Story from nhs.uk

"A good consultation and friendly staff"

About: Worcestershire Royal Hospital

Unable to contact the clinic to check whether my tertiary referral had been made to Malvern physio department.

No one answering the phone at the clinic.

Why are there no direct lines to departments.Very frustrating to have to contact the switchboard and then there is no answer.

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Responses

Response from Worcestershire Royal Hospital 2 years ago
Worcestershire Royal Hospital

Submitted on 05/10/2021 at 11:01
Published on nhs.uk at 21:19

Thank you for leaving us your feedback. I’m very sorry to hear about your experience; If you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PET@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 57451.

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