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Care Opinion

The practice was late opening

Posted By Brownboy

"The practice was late opening"

About: The Nightingale Practice

(as a service user),

The actual flu jab was not painful and the nurse was very professional but the nightingale practice was late opening and the queing process inside the practice was disorganised but overall it was a easy experience

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Responses

Response from Jill White, Practice Manager, The Nightingale Practice 2 years ago
Jill White
Practice Manager,
The Nightingale Practice

Submitted on 11/10/2021 at 13:24
Published on Care Opinion at 13:24

picture of Jill White

We had It issues at the start of the clinic which made us a few minutes late opening - It was rather busy at the beginning but the queue did go down quite quickly - We do ask that staff arrive 15 minutes before the start of the clinic to get logged in - When we look at next years clinics we will take your comments into account and arrange for staff to come in 20 minutes before the clinic starts.

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Update posted by Brownboy (a service user)

There was no communication to the 30 people waiting outside to explain why the practice wasn't open on time and there was no explanation about the disorganised queuing procedure inside the practice.

Response from Jill White, Practice Manager, The Nightingale Practice 2 years ago
Jill White
Practice Manager,
The Nightingale Practice

Submitted on 12/10/2021 at 10:45
Published on Care Opinion at 10:45

picture of Jill White

I am sorry that there was no communication with patients queuing outside - This is something I have discussed with the team and if for any reason we are late opening again a member of staff will go outside and inform patients queuing as to why we are running late.

I apologise if you found the queuing system inside disorganised - We have tried to keep patients safe and have positive feedback about the queuing system however, I will look into this and revise how we do this in future.

Thanks for feeding back it's really helpful and enables us to improve our systems.

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