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Care Opinion

Can't get through on the telephone

Story from nhs.uk

"Can't get through on the telephone"

About: York Hospital

Really poor contact options. Tried to ring during normal hours. Only one switchboard number which keeps ringing, but there isn't even a queue. It just rings and rings and rings until the phone line is cut off. Can't get through to anyone. Extremely poor. I wonder what excuse it is this time???

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Responses

Response from James White, York and Scarborough Teaching Hospital NHS Foundation Trust 2 years ago
James White
York and Scarborough Teaching Hospital NHS Foundation Trust

Submitted on 08/10/2021 at 13:12
Published on Care Opinion at 13:12

Thank you for taking the time to leave your feedback with us. I am very sorry to hear that you have encountered great difficulty in your efforts to contact the hospital.

Unfortunately our wards are currently experiencing significantly heightened pressures for this time of year and communication, particularly via telephone, has suffered as a result. I sincerely apologise for the poor experience this has created for you.

Given the nature of your experience, if you would like this issue examined further, I would invite you to contact our PALS team on 01904726262

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