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Told I am not entitled to patient transport

Posted By Valmet

"Told I am not entitled to patient transport"

About: Dumfries & Galloway Royal Infirmary / Circulation Problems (Vascular) Scottish Ambulance Service / Patient Transport Service

(as the patient),

Just been discharged from  Stranraer community hospital last week, I am in a wheelchair was given an appointment at Dumfries Galloway Royal Infirmary for vascular specialist, phoned patient transport only to be told I didn't need it. I was just to get a taxi that can take a wheelchair that is a 150 mile round trip. My doctor was not happy when I told him the man I got from ambulance service  was not very polite he just kept saying if you can get in a taxi you are not entitled to patient transport, sorry to say this but in my opinion people like this are giving the ambulance service a bad name. 

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 04/10/2021 at 11:01
Published on Care Opinion at 11:01

Dear Valmet

Thank you for your feedback. Please may I ask you email our Feedback team at sas.feedback@nhs.scot with your name, address and phone number which will allow me to have the issues you have mentioned, fully looked into for you? Please may I also kindly ask you make reference to your Care Opinion user name which will help us link to this story?

I look forward to hearing from you

Kind Regards

Lesley

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Update posted by Valmet (the patient)

Just had a phone call from sas feedback about my complaint the lady I got explained all the questions they have to ask so the system is not abused which I understand. This is where the person I spoke to first differs from the lady I spoke to today if he could speak to people the way this lady spoke with respect and a bit of understanding he might get somewhere. I just hope he treats other people with more compassion than he did to me I certainly don't ask for help if I don't need it. Thankyou very much to the lady who called today and for your quick response.

Valmet.

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 06/10/2021 at 11:00
Published on Care Opinion at 11:00

Dear Valmet

Thank you once again for getting in touch to provide feedback after your call earlier. I hope this matter is resolved and I am so sorry to hear about the issues you have mentioned regarding the initial call.

If you need anything further from us in future, please do not hesitate in getting in touch

Best Wishes

Lesley

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