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"Helpful and comprehensive 9-12 month developmental review"

About: Bromley Healthcare / Bexley 0 to 19 Children’s Public Health Service

(as a parent/guardian),

Today I had a call with Carla who called to do the 9-12 month developmental review. I was very sceptical beforehand as it was over the phone and not in person, however Carla was brilliant. And despite the fact that I have two older children and have gone through two, in person, developmental reviews over the years this was by far the best. It was the most helpful and comprehensive review I've had. I learned so much and Carla listened and gave me specific advice and guidance about issues and how to go about things eg, baby waking up at night. I had a greater understanding about the questionnaire and the results; what they mean and how to use the results going forward. Carla was patient, the appointment wasn't rushed and I felt that she genuinely cared. This is important as I have previously felt like these reviews were a tick boxing exercise with no real discussion or guidance.

Thank you Carla! 

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Responses

Response from Sharon Cranfield, Patient Experience Lead, Safer Care Team, Bromley Healthcare 2 years ago
Sharon Cranfield
Patient Experience Lead, Safer Care Team,
Bromley Healthcare
Submitted on 04/10/2021 at 10:28
Published on Care Opinion at 10:28


Dear Lolagranola,

Thank you for taking the time to provide feedback of your experience of the Bexley 0-19 Health Visiting Service.

I am pleased to hear Carla was very helpful and comprehensive when undertaking your child's developmental review.

I will forward your comments on to Carla, who I am sure will appreciate your kind words.

With best wishes, Sharon

Sharon Cranfield, Patient Experience Lead, Safer Care Team

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