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Excellent Service

Story from nhs.uk

"Excellent Service "

About: Queen Marys Hospital (Sidcup)

This morning I awoke with an extremely painful and swollen eye. I contacted 111 and was advised to attend Queen Mary’s Hospital Sidcup Urgent Care and Eye department. I went straight to the hospital and underwent several tests, scans and examinations.

All the Doctors, medical and reception staff I encountered from making the initial call to leaving the pharmacy were a credit to the NHS. They were helpful, friendly and informative throughout. Even though the unit was busy I was kept informed and dealt with professionally and expeditiously.

The hospital was exceptionally clean and well presented.

My overall experience today completely justifies my time spent to say “Thank you All.”

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Responses

Response from Queen Marys Hospital 2 years ago
Queen Marys Hospital

Submitted on 30/09/2021 at 11:03
Published on nhs.uk at 14:56

Dear Graham. Firstly, I do hope that your eye is now on the mend. Thanks so much for sharing your experience, particularly typing when you have a poorly eye! Great to hear that your care and treatment at the emergency eye clinic was a good one. Lovely to read your positive comments about all our staff and that you were kept informed about what was happening. I will share with the team. Best wishes for a speedy recovery.

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