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Care Opinion

Parents chaperoning patients with a disability

Posted By cygnusmk36

"Parents chaperoning patients with a disability"

About: Craigavon Area Hospital / 4 North Surgical

(as a parent/guardian),

Better facilities for parents chaperoning patients with a disability

My daughter has a learning disability and I chaperoned her in hospital. The waiting time in A&E was long and the trolley beds are uncomfortable. The staff in 4 north are brilliant. The only improvement I would suggest is better sleeping facilities for parents chaperoning patients. The staff did try to get a comfortable chair for me to sleep but it was not available. A reclining chair or airbed would be suitable.  

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Responses

Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 2 years ago
We are preparing to make a change
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust

Submitted on 06/10/2021 at 09:36
Published on Care Opinion at 12:00

picture of Christine Armstrong

Dear cygnusmk36 - thank you for providing this feedback and for your kind comments about the staff in 4 North. We are sorry that you had a long wait in the Emergency Department and appreciate that the trolley beds can be uncomfortable. We will take on board your suggestion in relation to sleeping facilities for relatives and see how this could be improved.

I hope your daughter is recovering well

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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Response from Tracey McGuigan, Lead Nurse Surgery, Craigavon Area Hospital, Acute Directorate, Southern Health and Social Care Trust 2 years ago
Tracey McGuigan
Lead Nurse Surgery, Craigavon Area Hospital, Acute Directorate,
Southern Health and Social Care Trust

Submitted on 06/10/2021 at 12:39
Published on Care Opinion at 12:39

Tracey McGuigan, Lead Nurse SEC, SHSCT

Thank you for taking the time to give feedback on your recent hospital admission to 4N.

As Lead Nurse for 4N I thank you for your very kind words & I will ensure your feedback is shared with Team 4 North.

I apologise there was insufficient comfortable chairs at ward level. I will liaise with the Team & endeavor to rectify this issue.

I hope your daughter is recovering well

Kind Regards

Tracey McGuigan

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Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 2 years ago
We have made a change
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust

Submitted on 07/02/2022 at 23:01
Published on Care Opinion on 08/02/2022 at 10:36

picture of Christine Armstrong

Dear cygnusmk36 - further to the responses above we can now confirm that there is 1 recliner chair available for use of relatives in ward 4 north and ward 4 south. We apologize again that you did not have a comfortable chair while your daughter was an inpatient and we thank you for raising this issue with us

With best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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