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"Superb care, thank you."

About: York Hospital / Accident and emergency York Hospital / General medicine

(as the patient),

I was taken, by ambulance to York District Hospital on Thursday, in the afternoon, feeling anxious and extremely unwell and was triaged in the red area.

From the moment I arrived in the hospital I experienced, from everyone I met, the most professional care, compassion and kindness.  Nothing was too much trouble and, whilst it was obvious the staff were extremely stretched and busy, there was always time made to answer questions and provide reassurance.  

This excellent care continued when I was transferred to Ward 21 where I saw the more unwell patients being fed and cared for with great compassion.  Thank you to everyone I met.  We are extremely lucky to have you. 

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Responses

Response from James White, York and Scarborough Teaching Hospital NHS Foundation Trust 2 years ago
James White
York and Scarborough Teaching Hospital NHS Foundation Trust
Submitted on 24/09/2021 at 11:57
Published on Care Opinion at 11:57


Thank you for taking the time to post this kind feedback, it is much appreciated. I am very sorry to hear you were feeling so unwell, but am delighted that you felt you were treated in a compassionate and kind manner throughout your time at York Hospital. Our staff strive to provide the highest level of care possible to all patients, and it is a privilege to be able to offer experiences like the one you describe. You have our best wishes for the future.

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