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Care Opinion

Professional, empathetic.

Story from nhs.uk

"Professional, empathetic. "

About: Russells Hall Hospital

I am being looked after by Respiratory Medicine / Pulmonary Physiotherapy.

I have a condition called Bronchiectasis which has over time become very difficult to manage. I am very thankful to all those in the department who are involved in my care.

I have chronic health problems and I am grateful for the listening skills and patience of staff as I attempt to explain the many complexities of my illnesses.

I am treated with dignity and respect, and the feeling of relief that I am being heard is worth everything.

Thank you

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Responses

Response from Amirah Shaikh, Patient Experience Administrator, Patient Experience, The Dudley Group NHS Foundation Trust 2 years ago
Amirah Shaikh
Patient Experience Administrator, Patient Experience,
The Dudley Group NHS Foundation Trust

Submitted on 24/09/2021 at 10:12
Published on Care Opinion at 10:12

Thank you for taking the time to share such positive feedback and rating our service as five-star.

We are pleased to hear that you are satisfied with the care and treatment you are receiving from our Respiratory Medicine and Pulmonary Physiotherapy departments.

It is imperative that patients feel listened too and fully involved in their care and treatment. We have shared your kind comments with the team who will be thrilled to hear of them.

All the best and take care,

Patient Experience Team

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