This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

They are a credit to the G.I department.

Posted By NG84

"They are a credit to the G.I department."

About: Aberdeen Royal Infirmary / Gastroenterology (Stomach and Gut)

(as the patient),

Last week, I attended the Endoscopy Unit for a flexible sigmoidoscopy.

I can't thank the staff enough for looking after me and putting my very anxious mind at ease!

The first two nurses I encountered to check my details and check me in were lovely. One of them was Val and unfortunately I cannot remember being told the others nurses name. They tried their best to get my BP to no avail! (I should mention I can be an awkward a patient)

Even though it is a quick procedure; I asked if gas and air was available as I was worried I wouldn't be able to tolerate it. They made me feel as though nothing would be a a problem and set it up for me (I didn't use it but it made me feel better knowing it was available!)

The nurse Endoscopist Laura then came to explain the procedure and her caring manner really put me at ease further. Everything was fully explained to me and there was no surprises. The two nurses in the actual procedure room were Susan and unfortunately another whose name I didn't catch. Susan held my hand (rather I squeezed hers!) and they all kept my mind off the task at hand by chatting away. Such friendly people, it was fab.

I really appreciated the care and compassion I received by them all, they are a credit to the G.I department. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Karin Hunter, Unit Operational Manager (Acting), Division of Medicine - Unit 4, NHS Grampian 2 years ago
Karin Hunter
Unit Operational Manager (Acting), Division of Medicine - Unit 4,
NHS Grampian

Submitted on 23/09/2021 at 16:27
Published on Care Opinion on 24/09/2021 at 11:30

picture of Karin Hunter

Good afternoon,

Many thanks for taking the time to share your lovely feedback. We know well that a visit to the Endoscopy Unit can be very daunting, and so our fantastic team always try their best to make sure that patients are comfortable. I am so delighted to hear that the staff managed to put your mind at ease, and that you had such a positive experience.

Its so lovely to be able to share such nice words with the team, especially at a time where they are under such immense pressure and after a very challenging time over recent months.

Thank you once again,

Kind Regards,

Karin Hunter

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k