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"Care of my child"

About: Queen Margaret Hospital / Minor Injuries Unit

(as a parent/guardian),

My son had an accident at the start of the summer holidays where he fell of his bike and broke his arm.

He was in terrible pain and at 6 years old, this was his first (and hopefully last) fracture.

I wanted to acknowledge the fantastic care we received from start to finish.  From the Nurse who cared for him first at Minor Injuries at QMH (I think her name was possibly "Yvonne"), to the ward staff who cared for him overnight.  Everyone was fantastic!

Yvonne (I hope I am right with her name) -  she was just lovely!  

So caring and kind to him and very understanding.  She was also really good at dealing with me and his Dad as the anxious parents.  She did everything she could to listen to us all and listen to what my wee boy said and she went out her way to accommodate us and help speed the process up as much as she could by requesting the ambulance arrived sooner.

The Paramedics who came (I believe one gets called "Harky"), they were amazing!  They really did help make an upsetting situation much better and had my wee boy laughing through his tears.  He still talks about them.

They had him smiling and giggling and as a Mum, I felt really comfortable and happy that he was in their care and that hopefully all was going to be okay - amazing at their job!

They acted professionally the entire time and made the journey as quick and pain-free for him as they could, whilst making him giggle and reassuring me and my son.

The staff on the Paediatric ward were absolutely fantastic!  They were constantly checking in on him and updating us on the plan for theatre.  They helped reassure him and  provided DVD's as a distraction. They couldn't do enough for him and were really kind, caring and compassionate.

They kept on top of his pain relief as much as possible and really were fantastic - both day and night staff both days.  I wish I had all their names but from all the Auxiliaries, Nurses, Charge Nurses and Play Ladies, everyone was brilliant. 

They ensured we as his parents were kept up to date and took the time to explain everything to us - thank you all!

Finally, I can't thank the Surgeons and the Anaesthetist involved enough - Mr Dunston and I can't remember for sure the name of the other Consultant that night - I think possibly Mr Akhtar? 

I can't remember the Anaesthetist's name but she was really good at taking the time to speak to me separately about some concerns I had around my son, the GA he required and his asthma. 

They were all so very professional and approachable at all times and I really felt my wee one was in very good hands!

It was a particularly anxious night waiting on him going to, and being in Theatre, but they explained everything so well and really spent the time making sure we knew what was happening and reassuring him as best as possible.  

Mr Akhtar spent time showing me the X-ray and clearly and concisely telling us what would happen during surgery with K-Wires being inserted, etc.

To this day I am so grateful for their skills and their ability at helping to fix the elbow back to a more 'normal' position and making such a fantastic job at his surgery - truly amazing!

My wee boys arm has healed up really well and we're almost at the 12 week post op mark, he is using it almost normally again and has recovered amazingly.  Not back on his bike quite yet though!

Thank you so much to ALL staff involved on that afternoon for taking such good care of him and helping to make the outcome a positive one - thank you!  

Responses

Response from Jamie Doyle, Clinical Services Manager, Emergency Care, NHS Fife 3 weeks ago
Jamie Doyle
Clinical Services Manager, Emergency Care,
NHS Fife
Submitted on 30/09/2021 at 09:55
Published on Care Opinion at 09:55


Hello

Thank you for taking the time to leave us such lovely feedback. I will make sure Yvonne sees your kind review. It is good to learn that the care and experience provided was excellent. I do hope your wee boy is doing well.

Wishing you and your family all the best!

Take care

Jamie

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Response from Theresa Rodigan, Senior Administrator, Patient Relations, NHS Fife 3 weeks ago
Theresa Rodigan
Senior Administrator, Patient Relations,
NHS Fife
Submitted on 30/09/2021 at 10:34
Published on Care Opinion at 10:34


picture of Theresa Rodigan

Posted on behalf of Lynette MacKenzie, Clinical Nurse Manager

Thank you Louhr36 for your really positive feedback regarding the care received by your son in our Children's Ward.

Whilst sorry to hear about your son's accident, I am really pleased that the care and support received during your stay on the ward helped to make this experience a little easier for you all. The team of nurses and play specialists in the Children's Ward understand that hospital can be a scary place for children, especially if they are sore and facing the prospect of going for an operation, and they will be delighted to hear of the really positive effect their actions had on your son's experience.

I'm glad to hear that your son appears to be making a speedy recovery, and wish him a safe journey when he does get back onto his bicycle again!

Kind Regards

Lynette MacKenzie, Clinical Nurse Manager.

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Response from Gillian Ogden, Head of Nursing, Planned Care, NHS Fife 3 weeks ago
Gillian Ogden
Head of Nursing, Planned Care,
NHS Fife
Submitted on 30/09/2021 at 11:34
Published on Care Opinion at 11:34


picture of Gillian Ogden

Dear Louhr36

Thanks for taking the time to post your feedback on Care Opinion.

I was sorry to read about your wee boy's injury and what was a very worrying time for you and his Dad.

It is great to know that Mr Dunstan, Mr Akhtar, the anaesthetic team and theatre staff looked after you all well and kept you well informed throughout. I will pass on your post to them now and I am sure your kind words will make their day.

I am glad to hear that your son is recovering well and I hope he is back on his bike soon!

Thanks again

Kind regards

Gill

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