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No news from the nursing team

Story from nhs.uk

"No news from the nursing team"

About: Lloyds Pharmacy Clinical Homecare

Have received new medication but really frustrated at not being able to start treatment until a nurse home training visit is arranged. Was told that a nurse would be in contact within 5 days of receipt of medication yet after a week there is still no news from them. Having to suffer physically and mentally because of my skin condition so it has been extremely disappointing, upsetting and heightening my anxiety not knowing when I can get started on a prescription that was signed off almost a month ago.

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Responses

Response from Lloyds Pharmacy Clinical Homecare 2 years ago
Lloyds Pharmacy Clinical Homecare

Submitted on 20/09/2021 at 10:29
Published on nhs.uk at 17:57

Hi there,

Thank you for taking the time to post your review. We apologise for the poor experience you’ve had with our service. This certainly isn’t the standard we expect for our customers.

Providing excellent patient experience is very important to us and we’d like to discuss this matter further with you. Please email us at PatientFeedback@lpclinicalhomecare.co.uk as soon as you can.

We apologise for any upset or inconvenience caused and hope we can discuss this with you to ensure you see an improvement in future.

Clinical Governance and Patient Experience Team

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