"Unhappy customer "

My mother and I registered at this practice in 2007. Over the years, My mother suffered with Hepatitis C, dementia, high blood pressure, broken leg and visited this practice on several occasions to help with these conditions.

I became a full time carer for my Mother as her dementia progressed and on 23 March 2020 my mother sadly died from COVID. The aftermath of this needs no explanation as this was the day of lockdown. A few months later, in December 2020, the Council informed me that My mother is owed money from overpaid council tax but her GP needs to sign a form to confirm my Mother had dementia. I brought the form to this practice which says “Mrs Bailey (deceased) previously of the above address had the following condition”. The Reception staff told me that none of the doctors will sign it because my Mother is deceased! I explained that the form is for those who are deceased, but then they told me that the Practice doesn’t have my Mother’s medical records anymore so I would have to apply for them.

I applied for my Mother’s medical records which involved me going through rigorous ID checks and scrutiny to prove who I was. I received them 2 months later.

When I received the Medical records I took them to the surgery asking them to fill in the form. They still refused and still said because my Mother is deceased they cannot sign the form. This has been going on since December 2020 and it is now September 2021. I called the surgery on several occasions and not once did they ever call me back, despite saying “I’ll call you back tomorrow”.

The Council cannot understand because other GP’s complete these forms regularly. My only conclusion is incompetent admin staff. I will be moving from this practice as soon as I can because I cannot see the point in having a surgery that I’ve been registered at for 15 years, that’s supposed to have my physical and mental health as a priority, while at the same time stressing me out.