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"Ridiculous bureaucracy "

About: Hospital Of St Cross (Rugby)

I went for 4 different blood tests at the Blood Taking unit, my midwife had sadly neglected to put my date of birth on one of the four forms and at 33 weeks pregnant I was made to walk for 25 mins across (& back) the hospital site to get the antenatal clinic to add my DOB to the one form. My DOB was on all 3 of the other forms and my NHS number was present on the form they rejected. I had just had 4 vials of blood taken and at 33 weeks pregnant I was suffering from severe Braxton Hicks contractions by the time I successfully arrived back at the Blood Taking Unit, having had a receptionist in the ante natal unit date the form. I also incurred unnecessary parking charges due to the 25 minute walk I had to undertake around the hospital and what should have been a five minute appointment took me 45 minutes and considerable physical discomfort. They could simply have added my DOB to the one form it was absent from, having in their possession three other correctly dated forms and my correct NHS number. I feel this was incredibly heavy handed and inconsiderate of them and that they completely failed to take into account my physical difficulties and what they were asking of a heavily pregnant patient.

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Responses

Response from Hospital Of St Cross 2 years ago
Hospital Of St Cross
Submitted on 21/09/2021 at 14:56
Published on nhs.uk at 21:50


Hello Charlie, I'm really sorry to read about your recent experience to the Hospital of St Cross, Rugby. I will pass on your comments to the team. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4205

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