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Care Opinion

She was always there when I needed help

Posted By TPPcglbrum

"She was always there when I needed help"

About: CGL Birmingham

(as a staff member posting for a patient/service user),

I’ve just finished getting support from you and I’m doing really well and it feels great. I want to make sure that my worker, Shaheen, gets the credit she deserves for the support she has given me.

Whilst I was getting support from your service, she was always there when I needed help.  I felt like I could tell her anything, and she would be there pushing me forwards.  This was exactly what I needed, and I don’t think I would have made it if it wasn’t for her.

I have no doubt she has and will do the same for others.  She has been absolutely amazing.

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Responses

Response from Lydia Broom, Service User Involvement Lead at Change Grow Live Birmingham, The Service User Involvement Team, Change Grow Live Birmingham 2 years ago
Lydia Broom
Service User Involvement Lead at Change Grow Live Birmingham, The Service User Involvement Team,
Change Grow Live Birmingham

Submitted on 28/09/2021 at 16:15
Published on Care Opinion at 16:15

picture of Lydia Broom

Dear TPPcglbrum

My name is Lydia and I am responsible for listening and responding to people's feedback at Change Grow Live Birmingham.

Thank you for taking the time to share such great feedback about your worker Shaheen. I have spoken to her line manager Jacob who has asked me to share the following message with you:

"Hi TPPcglbrum

Thank you so much for your kind words and valuable feedback. Shaheen is an asset to the team who cares deeply about helping people like you, achieve their goals.

It’s heartening to know that Shaheen’s hard work and dedication to helping people is paying off and that she's had such a positive impact on your recovery. I’ll make sure she gets your feedback and thank you again for taking the time to share your experience. Jacob - Team Leader."

Wishing you all the best for your recovery!

Take care

Lydia

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