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I want to thank the staff who helped save my sons life

Posted By Gemini76

"I want to thank the staff who helped save my sons life"

About: Queen Margaret Hospital / Minor Injuries Unit Scottish Ambulance Service St John's Hospital Victoria Hospital / Accident & Emergency

(as a service user),

I’d like to thank all the staff who helped my son.

He arrived at QM hospital in a critical state when he suffered arterial bleeding to his wrist after a fall. He was then transported by ambulance to VH and then to St Johns in Livingston.

It was such a difficult 24 hours and I can’t thank you all enough. All the staff who helped him were amazing. I am eternally grateful, you saved his life xx

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Responses

Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife 2 years ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife

Submitted on 17/09/2021 at 15:36
Published on Care Opinion at 15:36

Dear Gemini76

Thank you so much for getting in touch with us and providing us with your lovely feedback. I was made aware of your case by the team the next day, they were all very concerned and they will be pleased to note your lovely feedback, they will be so happy to learn that everything is going well for you and your son. What a relief and I am so pleased we were able to support you during such a terrible time. I will make sure your feedback is passed to all the teams that were involved. I hope your son is recovering well and enjoying the sun!

Please take care, I wish you, your son and family all the very best!

Thanks Jamie Doyle

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 2 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 21/09/2021 at 22:07
Published on Care Opinion at 22:07

picture of Alan Martin

Dear Gemini76,

Thank you so much for your lovely feedback which you have shared here. I am so sorry to read about your son, as a father myself I cannot begin to imagine how terrifying an experience this would have been, I hope that he is feeling better now and on the road to a full recovery.

It is clear that all staff have made quite an impact for you to remember the positive in such a worrying situation. Thank you for these kinds words.

I hope that you are felling better too!

Kind Regards

Alan

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 2 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 27/09/2021 at 10:05
Published on Care Opinion at 10:05

Dear Gemini76

Like my colleagues Alan and Jamie, thank you very much for taking the time to get in touch with us following your son's accident. I was so sorry to read what happened and it sounds as though this was a very difficult time for everyone.

I have shared your lovely feedback with the team at St John's and I am sure they will be delighted to read your kind words.

I do hope your son is recovering quickly and thank you again for getting in touch.

With kind regards

Jeannette

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