This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Outstanding care in the emergency department

Posted By septemberec43

"Outstanding care in the emergency department"

About: Borders General Hospital / Accident & Emergency Scottish Ambulance Service

(as the patient),

I had an unfortunate bike accident resulting in a dislocated shoulder. The care I received throughout was exceptional. The ambulance crew was very professional and made sure I get adequate pain relief and travel well. In the emergency department I was cared for very well, my shoulder was replaced. Everything was explained, what will happen, what can I expect. The staff went out of their way to help me in this unfortunate situation, they made sure I was safe and help is in place for me at home.  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 2 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 16/09/2021 at 11:13
Published on Care Opinion at 11:13

picture of Alan Martin

Dear Septemberec43

I am sorry to read about your shoulder. I hope that you are feeling much better now and on the road to a full recovery. having (thankfully) never dislocated my shoulder before, I can't imagine the pain that you must have endured. It looks extremely uncomfortable.

I am pleased however to read the kind comments you have made about our crew and about the staff of our partners in the wider NHS. It is clear that they have made quite the impression. If you would like, my team can arrange to have your kind words passed directly to the crew. In order to do this we would just need to know your name as well as the the date, time and location we picked you up from. This will allow us to find the job and identify the crew. If you would like for this to happen you can email sas.feedback@nhs.scot and if you wouldn't mind making reference to your CareOpinion username so that the staff can easily link it back to this story.

Thanks again and I wish you all the very best! Hopefully you will be back cycling soon.

Alan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Alison Forster, Interim Clinical Nurse Manager, NHS Borders 2 years ago
Alison Forster
Interim Clinical Nurse Manager,
NHS Borders

Submitted on 23/09/2021 at 09:57
Published on Care Opinion at 09:57

Thank you for taking the time to share your recent experience in the Emergency Department especially at a time when you must be in considerable pain. The Team strive to provide high quality person centered care. We appreciated your positive response and I will share widely with the Team.

I hope you continue to make a good steady recovery.

Remember to take care of yourself.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k