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"A broken cog in the mental health system "

A terribly run mental health clinic! I have Bpd and had to self refer after moving boroughs this year because my diagnosis from Enfield wasn’t believed or taken seriously. I self referred twice and was refused help and sent to CGL rehab. CGL told them I was not an addict and sent me back to cygnet house, I felt cygnet house and the team there didn’t want me back at all and the after care proved that to me. I saw 2 untrained mental health workers who it seemed was just there to take my life history and get my past evidence from previous doctors etc. This was collected and 3 weeks later I was given at told I would receive no help from a psychologist or anyone else in cygnet house and I was being sent back to CGL even though I have no addictions. This is a terrible service that lets down the amazing work the rest of the nhs has done over the years to help me to live a normal life. I’m not a bad person, I was an abused child that deserves help to live a healthy life as an adult. I’ve been told I am a danger to myself and others and have a diagnosis but ware sadly are choosing to ignore that. What a shame this place is so bad and the staff don’t care, it needs a serious review ASAP.

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Responses

Response from Lara Harwood, Experience Manager, Hertfordshire Partnership University NHS Foundation Trust 2 years ago
Lara Harwood
Experience Manager,
Hertfordshire Partnership University NHS Foundation Trust
Submitted on 13/10/2021 at 15:20
Published on Care Opinion at 16:22


I am sorry to hear of your concerns about your care from Cygnet House in Ware. In order for us to address your concerns fully, please contact our Patient Advice and Liaison Service by email hpft.pals@nhs.net or by calling us on 01707 253916.

Lara Harwood

Interim Experience Manager

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