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"He actually really does care"

About: CGL Birmingham

(as a staff member posting for a patient/service user),

I’ve been getting support from Nigel for about five years now.  It actually might be longer than that, but I’m not great with dates and remembering things.

When I first met Nigel, I was using heroin and crack and anything else I could get my hands on.  But today I’m totally drug free, and I’ve not used anything for about 3 years.

I’ve faced a lot of challenges in my life, including mental health issues like hearing voices, which I do get some support and medication for. But for me, even though I’ve got a GP and a mental health worker, it’s been Nigel who has made all the difference.  It’s felt like he’s always been there when I’ve needed his support.  Whether I’ve just needed an appointment for a drug test or to confide in him when I’ve been feeling down.  Or needed help to stop craving drugs when an old mate has offered them to me.  He’s been there ready to listen, support and encourage me.

I feel like people like Nigel are rare.  When I speak to him I can tell that he actually really does care.  In my eyes he’s gone above and beyond, and I want people to know that he is the one who has helped me to get strong enough to not just stop using drugs but also stay off them.

I genuinely feel like he’s helped to save my life.  Thank you, Nigel, you have been golden.

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Responses

Response from Andrew White, Recovery Services Manager, CGL Birmingham, CGL 2 years ago
Andrew White
Recovery Services Manager, CGL Birmingham,
CGL
Submitted on 17/09/2021 at 15:10
Published on Care Opinion at 15:43


Dear TPPcglbrum

Thank you for taking the time to leave us some feedback about the support you have received from our service.

I'm Andy and I'm part of the team that is responsible for listening and responding to people's stories.

It’s so good to hear that your recovery is going so well, and also learn about the impact Nigel’s support has had on your progress.

We will make sure that your feedback is shared with Nigel and the rest of the service, and I’m sure Nigel will be really happy to read your kind words.

I would like to wish you all the very best for your future recovery and thank you again for taking the time to share your views.

Kind regards

Andy

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