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Invited to the wrong appointment

Posted By februaryhg97

"Invited to the wrong appointment"

About: University Hospital Of Hartlepool / Trauma and orthopaedics

(as the patient),

Arrived to a physiotherapy appointment that I'd been invited to, when I arrived they mentioned a problem with my shoulder, which was news to me as I have ulnar nerve neuropathy! Turns out I had been referred for someone else's appointment! This shouldn't be able to happen. The physiotherapist was meant to chase up and ring me back, but never did. I'm also concerned that the person needing that appointment has probably now got to re-refer themselves. Disgraceful and I think potentially dangerous, especially if I had been confused or had disabilities..

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Responses

Response from University Hospital Of Hartlepool 2 years ago
University Hospital Of Hartlepool

Submitted on 27/10/2021 at 15:34
Published on nhs.uk at 15:35

Thank you for leaving a comment on NHS Choices.

We are very sorry to hear of your recent experience. We will share you comments anonymously with the team for their information and learning.

If you would like the Trust to investigate your concerns, please do not hesitate to contact the Patient Experience Team on 01642 624719 or email Nth-Tr.PatientExperience@nhs.net and we will be happy to assist.

Kind regards,

Patient Experience Team

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