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No contact

Posted By Nand

"No contact"

About: University Hospital (Coventry) / Accident and emergency University Hospital (Coventry) / General medicine

(as a service user),

Visited UHCW accident and emergency after a football tackle and sustained a fracture of the zygoma.   Was told by Max Fax that I would be called in the morning as my fracture needed treatment within 2 weeks. After I didn’t hear from them I called the department only to be told they had no record of me. The helpful admin assistant said I would be called by the on call SHO but still no contact. I am sat at home not knowing what to do after being told the fracture needs to be dealt with in 2 weeks. !   I am now trying to contact max fax departments elsewhere.  

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Responses

Response from University Hospital (Coventry) 2 years ago
University Hospital (Coventry)

Submitted on 21/09/2021 at 14:53
Published on nhs.uk at 21:50

Hello, I'm really sorry to read that you've been struggling with contact with our Maxillofacial team. I will pass on your comments to the team. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4205

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Nand (a service user)

All sorted now. Been contacted.

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