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hopeless communication

Story from nhs.uk

"hopeless communication"

About: Heartlands Hospital

today 09/09/2021 i have been trying to contact ward 1 at heartlands hospital for over 3 hours and no one answers the telephone.

absolute diabolical communication

does nothing for patient confidence and family concern

a review urgently required

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Responses

Response from Heartlands Hospital 2 years ago
Heartlands Hospital

Submitted on 15/09/2021 at 16:03
Published on nhs.uk on 16/09/2021 at 08:28

Dear Michael

Thank you for taking the time to post your comments regarding your experience of Heartlands Hospital. All feedback is used to identify themes and trends across the organisation to highlight areas of improvement and your comments have been forwarded to our senior management team on Ward 1. Across the Trust, additional ward clerk support is being sourced to support communication with relatives on the wards. The Trust also has IPad in place and mobile phone handsets distributed to help with communication in various ward areas. I am sorry that your experience was not a positive one and should you wish to discuss your concerns further, please do not hesitate to contact the Patient Relations Team on 0121 424 0808 of via email uhb-tr.Complaints-ConcernsandCompliments@nhs.net.

Kind regards, Patient Experience Team

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